A little clarity, every step of the way

Shipping & Delivery

From choosing your delivery option to receiving your parcel, here is what to expect when you order from Anjola Aesthetics NG.

Preparing your order

Order processing begins after payment has been confirmed. Keep your order number or payment reference so we can help with any questions.

Preparation time depends on the items and any agreed gift or personalisation requirements. Payment confirmation is not a dispatch notice. We will share a shipment update when your order is dispatched, with tracking details where available.

Delivery options & charges

Available delivery options and the locations they cover are listed at checkout. Select the option for your actual destination. If your location is not listed, contact us before paying so availability and cost can be confirmed.

For local and doorstep delivery, review the delivery charge shown for your selected option before payment. For an order arranged through WhatsApp, confirm the delivery method, destination and charges with us before paying.

  • Park delivery: no transport fare is collected at checkout. You pay that fare separately to the driver. Confirm the fare and collection arrangements with us before ordering so you understand the total cost.
  • Doorstep delivery: select the zone that lists your city and check that the address and contact number are complete.
  • An amount of ₦0 collected online for park transport does not mean the transport is free.

Delivery timing & delays

Delivery estimates depend on the destination, selected service and order preparation. Contact us for an estimate before ordering if timing is important. An estimate is not a guaranteed arrival date unless we expressly agree otherwise.

Traffic, weather, public holidays and transport disruptions can affect delivery. We will communicate known delays affecting your order and help you follow up. If your parcel has not arrived as expected, contact us with your order reference.

Gift packaging & special requests

Gift packaging is an optional charge shown at checkout before payment. You can add a gift message when selecting that option.

Please confirm any custom gift box, personalised wording, special packaging or occasion-specific delivery request with us before ordering. Review names, messages and agreed product selections carefully before confirming them.

Addresses & missed deliveries

Provide an accurate delivery address, city, state and reachable phone number. Contact us promptly if you notice an error. Changes after dispatch depend on what the delivery partner can arrange.

If delivery or collection is missed, contact us to arrange the next step. Reasonable additional transport costs caused by an incorrect address or a missed agreed delivery may be payable by you; any proposed charge will be explained before redelivery is arranged. This does not transfer responsibility for a mistake made by us to you.

Missing, damaged or incorrect deliveries

Please check your parcel when it arrives and contact us promptly if anything is missing, damaged or different from your order. Keep the packaging and take relevant photos if you can; we can still review your concern if a photo, original packaging or an unboxing video is unavailable.

If tracking says delivered but you have not received your parcel, let us know so we can investigate with the delivery partner. We will help resolve delivery problems; handing a parcel to a courier does not by itself end our responsibilities.

Our Returns, Refunds & Exchanges policy explains the next steps for product issues. Nothing in this delivery policy removes your applicable consumer rights.

Need help with your order?

Please include your order number or purchase details when you contact us.

Read our Returns, Refunds & Exchanges policy · Continue shopping